At HtlStore (www.htlstore.com), we aim to ensure fair and transparent resolution for eligible refund requests. Refunds are processed only in cases where a claim has been reviewed and approved by our support or technical team in accordance with our return, replacement, cancellation, and warranty conditions.
A refund may be issued if the product delivered is confirmed to be damaged, defective on arrival, incorrect, incomplete, or otherwise found eligible after inspection and verification. Refunds may also be issued if a replacement cannot be provided due to stock unavailability, or if an order cannot be fulfilled by us after successful payment.
To request a refund, customers must report the issue within the applicable reporting period mentioned on the website or product page and submit the required details through the Support or Contact Us section of the www.htlstore.com website. Supporting evidence such as photographs, videos, packaging images, and order details may be required for review.
Where return of the product is necessary, the refund process will begin only after the item is received and inspected by our team. Approval of a refund is subject to verification that the issue is genuine and that the product has not been misused, physically damaged after delivery, tampered with, altered, soldered, improperly installed, or handled in a manner inconsistent with the manufacturer’s guidelines.
If the refund request is approved, the amount will generally be processed through the original payment method used at the time of purchase, unless otherwise agreed. Refund timelines may vary depending on the payment gateway, bank, financial institution, or card issuer.
Please note that certain charges such as payment gateway fees, banking charges, transaction fees, shipping charges, handling charges, or non-refundable service costs may be deducted where applicable, especially in the case of order cancellations or payment reversals, subject to the payment method used.
Refunds will not be provided for products returned without authorization, products found to be fully functional after inspection, or products that are not eligible under our Return Policy, Warranty Policy, or Cancellation Policy.
HtlStore (www.htlstore.com) reserves the right to make the final decision on all refund requests after review, verification, and inspection.
For any refund-related queries, customers may contact our support team through the official Support or Contact Us page on the HtlStore (www.htlstore.com) website.